Reservations Agent (German speaker - starting date ASAP)

Job description

Full-time + Part-time opportunities!

Are you a native German speaker who wants to get an opportunity to be part of an inspirational, creative and fast growing company? Here you would be the first impression of our guests on a nice holiday, a great semester or an interesting conference. At The Student Hotel you will be responsible for many tasks that will make our company greater and will help us to grow. We are a young and highly motivated team where every day is a lesson and every feedback has a learning for us.


In short: a challenging position for an enthusiastic people person!

Your role:

  • Play with a wink! Handle the challenging questions from the guests and the partners via phone and email;
  • Let’s connect! Manage the internal and external relationships; 
  • Be you! Work closely together with the departments Operations, Revenue, Sales and Finance;
  • Intake, process and follow-up contract conditions with partners (groups, corporate clients, trade and intermediaries) and registration into the reservation system;
  • Changes of bookings (cancellations, overbooking) with available possibilities;
  • Intake, process and follow-up group requests, trade, agents and (corporate) short-stay together with Sales and Revenue management.

Requirements

You are a sparkling personality, super organized, accurate and bursting with energy. Moreover, you are:

  • Hospitality minded with an enthusiastic and open approach, preferably with some hospitality background;
  • Flexible and hands on mentality. You enjoy receiving and taking responsibility and you can work independently;
  • A person with well-developed social and communicative skills; 
  • You speak English & German fluently. It will be an advantage if you have good knowledge of Dutch or another foreign language;
  • Strong and friendly personality and you can handle busy (peak) periods;
  • Enjoy working in an ambitious, informal and international environment;
  • A great team player in a diverse and growing team;
  • Living in or nearby Amsterdam.


We offer:

  • A full-time or part-time job in an awesome team
  • The opportunity to work at a dynamic, young, international organisation. Not just another hotel, we’re a game changing innovator: bringing hotel and student accommodation together in a modern, awesome way;
  • The chance to learn and grow in your role, with the potential for growth within or across the company;
  • Access to TSH facilities, including our awesome staff canteen and gym;
  • Cool events, fun team members, and all the regular salary/benefits.


We are TSH:
The Student Hotel is a brand new accommodation concept: merging the best of exciting student life and savvy traveller experience for a great experience for every single guest – as well as each member of the awesomely fun, smart and motivated TSH team. TSH is growing FAST with new locations popping up – but we’re also adding elements such as cool, design work spaces to our existing spots. The focus is on creating a network that spans cultural and educational backgrounds so different people can connect, learn and collaborate. Every member of the TSH works with passion and positive vibes.
 
Are you in?
Great! Send your CV and a short cover letter telling us why you’re made for this role.