Reservations Agent (German speaker)

Job description

Are you a native German speaker who wants to get an opportunity to be part of an inspirational, creative and fast growing company? Here you would be the first impression of our guests on a nice holiday, a great semester or an interesting conference.

Why TSH rules

We live in a world where almost everything is always changing. The way we travel, study, live and work. People from all walks of life share the same passion: they love to connect! We believe in providing a fun, creative and inspiring environment where residents of all ages can live, work, play and grow. To achieve this, we rely on an awesomely fun, smart and motivated team to embrace the student spirit and bring it to life. We believe in world peace and we aim to play our part in creating it! 

What will you be doing to make that happen?

At The Student Hotel you will be responsible for many tasks that will make our company greater and will help us to grow. We are a young and highly motivated team where every day is a lesson and every feedback has a learning for us.
In short: a challenging position for an enthusiastic people person!

Your role:

  • Play with a wink! Handle the challenging questions from the guests and the partners via phone and email;
  • Let’s connect! Manage the internal and external relationships;
  • Be you! Work closely together with the departments Operations, Revenue, Sales and Finance;
  • Intake, process and follow-up contract conditions with partners (corporate clients, trade and intermediaries) and registration into the reservation system;
  • Changes of bookings (cancellations, overbooking) with available possibilities;
  • Intake, process and follow-up requests, trade, agents and (corporate) short-stay together with Sales and Revenue management.


Who are you

You are a sparkling personality, super organized, accurate and bursting with energy. Moreover, you are:

  • Hospitality minded with an enthusiastic and open approach, preferably with some hospitality background;
  • Flexible and adaptable. You enjoy receiving and taking responsibility and you can work independently;
  • A person with well-developed social and communicative skills;
  • You speak English & German fluently. It will be an advantage if you have a good knowledge of Dutch or another foreign language;
  • Strong and friendly personality and you can handle busy (peak) periods;
  • Enjoy working in an ambitious, informal and international environment;
  • A great team player in a diverse and growing team;
  • Living in or nearby Amsterdam.

What do we offer you?

  • An amazing work place to come to every day where you will experience a great team environment with a fantastic vibe and lots of positive energy.
  • The opportunity to work at a dynamic, young, international organisation. We are a real game changer in the hospitality industry!
  • TSH cares and gives you access to facilities including a great canteen, gym opportunities and regular cool events.
  • Ready, set, grow! You will get the chance to learn and grow in your role (with the potential for growth within and across the company) and collaborate with other talented people who challenge you every day.
  • A salary of €1.850 gross per month excluding holiday allowance


Are you in?

Great! Send us your CV and a short cover letter in which you tell us why you are made for this role.