Hotel Manager

Job description

Why you'll love working here 
We live in a world where everything is changing – from the way we travel to how we study, live and work. But one thing remains constant: our need to connect. We believe in creating a fun, creative and inspiring environment where everyone can live, work, play and grow. How do we achieve it? Through our exceptional international team of lively, smart and motivated people that embrace the student spirit and bring it to life every day. 

 

We have big plans. By 2023, we aim to have 65 locations across Europe. That’s 26,000 rooms and almost one million square metres of shared spaces. Beyond bricks and mortar, our new TSHLife app and digital platform is also ready to connect nearly a million current and former co-living and co-working guests. 

 

In 2019, we’re in a phase of hyper growth. After opening 12 operational hotels in our scale-up phase, we’re evolving into an industry-leading company – redefining the concept of a hotel as the world knows it. 

 

Why we need you

Running a hotel, is a way of life. We’re looking for someone who wants to be responsible for every aspect of the hotel including The Collab (our co-working brand) and The Commons (our F&B brand). You lead, coach and train the different teams in our unique atmosphere here at The Student Hotel. Together with the assistant hotel manager, you ensure the hotel’s seamlessly smooth operation. 

 

What you’ll be doing to make it happen

As our hotel manager you're at the forefront of our business and with this, our Complete Connected Community. To do so, you'll be responsible for the following five different - but equally important - corner stones of the hotel:

 

Operations

  • Running the hotel smoothly by guiding and shaping standard operating procedures
  • Checking and monitoring hotel security
  • Making sure all spaces in the hotel look neat and tidy at all times;

Community  

  • Connecting with the TSH community and serving as an internal and external networker
  • Identifying opportunities to create memorable guest experiences
  • Managing our TSH Connector & local partnerships;

Financial

  • Identify opportunities for revenue in collaboration with the local revenue and sales team
  • Managing forecast and cost actively and deliver positive results on P&L
  • Profit monitoring to identify and manage areas of opportunity and risk

People management

  • Leading by example: we love our team members, make them feel special and engaged!
  • Responsible for active talent search, interviewing, hiring, training and coaching
  • Scheduling the rota and manage FTE level according to annual budget

Quality and improvement 

  • Handling, reporting and redirecting all requests
  • Analysing quality check results and identifying room for improvement
  • Ensuring security and emergency procedures

Requirements

Who are you?

 A born communicator and connector, focused on bringing people together – but also courteous, professional and ready with a smile for team members, guests and random strangers alike. Solution orientated, team player and hard worker.  

 

Background:

  • Bachelor Degree (Hospitality and/or Management studies)
  • At least 5 years of management experience (preferably in a hotel environment)
  • Exceptional English communication, all other languages very welcome!
  • A Dutch work permit is required

What do we offer you?

  • An amazing work environment with a fantastic vibe and lots of positive energy
  • The opportunity to work at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
  • TSH cares and gives you access to facilities including a great canteen, gym and awesome regular events
  • Ready, set, grow! You’ll get the chance to learn and grow in your role, collaborating with other talented people that will challenge you every day
  • You’ll receive a competitive salary and all the tools you need for your job

We want everyone to feel welcome and respected, and we go the extra mile to create a complete connected community. Our teams are diverse, representing more than one nationality, gender, religion, age, culture and personality. That’s what makes our team so special. 

 

Did we get you excited? We’d love to receive your application! Just click the ‘apply now’ button below, answer a couple of questions and send us your CV/LinkedIn profile.