General Manager Internship

Job description

Well, hello!

*** Once in a (student) lifetime opportunity is calling ***

We are looking for a seriously talented, energetic and motivated hospitality student who dares to step into the shoes of our GM Vienna
 as the GM intern at our amazing, hotel-with-a-difference and biggest box of them all: Vienna!

Starting date internship = February 2020

We'll arrange your stay in Vienna, free of charge! :)

It will be one hell of a ride: opening a 819 room hotel concept.., so we need ATTITUDE & PERSEVERANCE.  

(Oh, please find some snapshots of our buzzing new Vienna location here..).


Why TSH rules

We live in a world where almost everything is always changing. The way we travel, study, live and work. People from all walks of life share the same passion: they love to connect! We believe in providing a fun, creative and inspiring environment where residents of all ages can live, work, play and grow. To achieve this we rely on an awesomely fun, smart and motivated team to embrace the student spirit and bring it to life. We believe in world peace and we aim to play our part in creating it!


In 2023 we aim to have 65 locations secured across Europe, 26,000 rooms and close to one million square meters of shared space. Our new TSHLIFE app and digital platform will connect nearly a million current and former co-living and co-working guests.


Biggest challenge and WHAT can we offer you?

Together with the General Manager and the Assistant General Manager you will take the lead in opening our Vienna hotel. 

The hotel opens in February 2020 so most of the preparation will be finished. Now it's up to you and the management team to create this buzzing, smooth running and fun Beauty of a Beast operations.

Within your role you are responsible for every aspect of the hotel’s operation. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running operations. 

TSH Vienna will become the biggest of them all:

  • 819 hotel rooms (****) Students - Business - Leisure guests
  • 1.500 m2 co-work space
  • 4 in-house F&B outlets
  • Multiple events spaces (including a 150+ person event space)

You're not only supporting the GM on every aspect of the hotel, it's the total location which has to be managed.

What's there to learn?

  • Hotel Opening: you never know what's going to hit you -> trouble shooting, solution finding
  • Guest relations: what can you - together with the team - create in terms of increasing guest satisfaction?
  • How to Lead, coach and train the Hotel Team in our unique, fun TSH style. 
  • Manage the external partners who take care of housekeeping, our night team and maintenance.


What will you be doing to make that happen?

Key activity: Support the General Manager on all aspects of GM affairs.


  • Daily manage, train, check, coach, guide, hire, motivate and empower employees and partners
  • Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues
  • Introducing, maintaining, evolving and guiding standard operating procedures
  • You’re the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations… you name it
  • Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about


You in one sentence?

You're an extrovert, accurate, structured, responsible, flexible and fun personality.

Entrepreneurship runs through your veins, no challenge is big enough!

Hello you :)

You’re gonna need this:

  • You're involved in an European HBO / Bachelors study in hotel- or tourism management
  • You love responsibility and handle stressful peak periods like a pro
  • A hands-on, decisive, motivated and proactive approach
  • Excellent communication skills in English is required, German language skills is a nice-to-have..

What do we offer you?

  • We offer you free accommodation in Vienna in our Awesomely cool hotel
  • The best and steepest learning curve you can imagine..
  • The opportunity to work at a dynamic, young, international organisation. We are a real game changer in the hospitality industry!
  • TSH cares and gives you access to facilities including a great canteen, gym opportunities and regular cool events.
  • Ready, set, grow! You will get the chance to learn and grow in your role (with the potential for growth within and across the company) and collaborate with other talented people who challenge you everyday.

Up for it?

Hit the apply button and make sure you also upload the video question(!)

(For more information about the available position do not hesitate to contact Dirk-Jan Doek (GM Vienna) by phone at: +31 (0)6 53 38 62 91