Front Office Supervisor

Job description

We are looking for someone with talent, drive, a sense of humour and a sparkling personality to join our team as Assistant Operations Supervisor at our amazing, hotel-with-a-difference in The Student Hotel Amsterdam West.  

Your mission, should you choose to accept:

Together with the General Manager and Assistant General Manager, you are responsible for every aspect of the hotel’s operation. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running. You know all the staff inside out (not literally, obviously) and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping and maintenance.

In case you don’t know who we are (ahem):

TSH is a game-changer. Our unique hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting co-working spaces. You can already find The Student Hotel in the Netherlands, Germany, Austria, Italy, France and Spain. Now, with newly-opened properties in Delft and Bologna, our unique hospitality concept is truly taking root in the heart of Europe.


What will you be doing to make that happen?

  • Manage employees and partners
  • Handle guest or team member questions and complaints as well as technical issues
  • You’re the internal and external TSH networker. You connect with your guest community! You build direct relations with universities, companies, social organisations… you name it
  • Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about 

Requirements

Who are you?

  • A flexible, hands-on, motivated and positive approach
  • At least 1 year of hotel experience or team leading experience
  • You love responsibility and handle stressful peak periods like a pro
  • Good communication skills in English (other languages? The more the merrier!)
  • Hard working, responsible and “let’s do this!” mentality
  • You build, lead and inspire motivated, happy teams like a natural
  • You’re legally allowed to work in the Netherlands


What We Offer

  • The opportunity to work at a dynamic, multi-national company. Not just another hotel, we’re a game changing innovator, challenging every convention and defining the future.
  • The chance to learn and grow in your role, with the potential for future growth
  • Awesome discounts in all our properties in Europe, for you and your friends and family!
  • A wonderful workplace to call home, events, fun colleagues, and all the amazing salary/benefits stuff


We want you to be you. No uniform, tattoos are cool, your hairstyle is yours, not ours. Basically, we don’t want to change who you are because we think the best hospitality comes from people who can be themselves and show customers their personality. Our team is diverse, representing more than one nationality, gender, age, sexual orientation, religion, culture and personality type. That’s what makes our team so special.


Join The Student Hotel

Excited? Want to apply? You can do this by clicking the apply button beneath, answering a few questions and sending your CV/LinkedIn profile.