Duty Management Intern

Job description

As a Duty Management intern you will work closely with the team members in all operational departments. You will support these departments when and wherever necessary. Your job is to make sure that all operational processes within the hotel run as smoothly as possible to ensure a perfect stay for all our tribes. You will be responsible for dealing with guest complaints, checking rooms, basic maintenance duties, security checks and managing departments in the absence of a manager or supervisor. In short: a challenging position for an ambitious student!


These are your responsibilities:

  • Be available to all departments for support and questions during shifts;
  • Bring structure to the departments;
  • Support the Front Office Team if necessary and replacing the management during absence;
  • Solve small maintenance issues where needed;
  • Conduct regular quality checks in public areas, outlets and rooms;
  • Encourage our mentalities of co-living & co-working; Be on top of guest requests and make sure to have fun;
  • Recognize commercial opportunities and connect them to our team members;
  • Build and extend our network of ambassadors;
  • Be first point of contact in case of any complaints from guests and proper follow up;
  • Actively organize and co-host events for our tribes;
  • Work on interesting & challenging projects supporting change in our hotel.

Requirements

  • Basic hotel/restaurant experience is a pre;
  • Good organizational and interpersonal skills;
  • Passionate about building communities;
  • Excellent oral skills in English and Dutch;
  • Creative mindset;
  • Self-starter with hands-on mentality;
  • Stress resistant: you maintain control and overview in a hectic environment;
  • Drive to be successful.


We offer:
We offer a full time paid internship in an international environment with a large element of fun. You’ll be part of a team of young, fun and enthusiastic people. You will be able to have a true impact, be entrepreneurial, sit in the driver’s seat and contribute to the development of a new hotel concept. The Student Hotel has an inspirational international environment.


We are TSH:
The Student Hotel is a brand new accommodation concept: part classic student resident and part funky design hotel for students-at-heart. We believe in providing a fun, creative and inspiring environment where residents of all ages can live, work, play and grow. To achieve this, we rely on an awesomely fun, smart and motivated team to embrace the student spirit and bring it to life.
 
Are you in?
Great! Send your CV and a short cover letter telling us why you’re made for this internship.