Director Digital Platforms

Job description

Join The Student Hotel and be at the forefront of the hospitality industry, disrupting and defining the future of living, working and travel!

Why you’ll love working for us

We live in a world where almost everything is always changing — the way we travel, study, live and work. One thing is for sure: everyone loves to connect.


We believe in creating a fun, creative and inspiring environment where anyone can live, work, play and grow. To get there we rely on our team of fun, smart and motivated people to embrace the student spirit and bring it to life.


We have big plans — including our goal to have 65 locations across Europe in 2023, with 26,000 rooms and almost one million square meters of shared spaces. Our new TSHLife app and digital platform will connect nearly a million current and former co-living and co-working guests.


In 2019 we’re about to enter a phase of hyper growth — after opening 12 operational hotels in our scale-up phase, we’re now ready to grow into an industry-leading company, redefining the concept of a hotel as the world knows it.

And this is the job

You are the guardian of digital guest experience. Delivering the platform for our Complete Connected Community. In the digital world. And in the real world.

Your decisions and actions will determine the rich, immersive experiences that deliver inspiring ways for all our guests, team members and community to interact. As a leader in the Digital Team you will partner with other brilliant technologists and digital thinkers to formulate a vision and deliver a digital eco-system to activate our hybrid co-living, co-working, collaborating spaces.

Responsible for delivering a strategy to activate our vision of the Complete Connected Community, you will be a futurologist who has an amazing brain to balance pragmatic business decisions while considering integration of technology and an eye toward how the world will be on New Year’s Eve 2021!

You will build a new web architecture, a portfolio of mobile applications, activate global social platforms, integrate mobile technology, develop data management, and partner with DevOps to create digital experiences that deliver strategic advantages that makes our TSH experience amazing.

We are building our world-first hypersonic rocketship while already flying it at supersonic speed.
You ready to jump in the cockpit?

These are your responsibilities:

  • The Business leader and primary contact for all for all digital systems and marketing platforms.

  • Design, delivery, operational support of all web platforms and all native mobile platforms through

    defined enhancement opportunities using Agile methodology in the form of epics and stories

  • Analyse customer insights, data, vendor capabilities, and competitive analysis to identify

    opportunity’s to enrich all digital systems and marketing platforms

  • Own selection and delivery of all digital experience platforms such as: CMS, CRM, DAM, Marketing

    Databases, Campaign Management and Social Media management

  • Lead in the selection of technology vendors including choice of platforms, definition of processes,

    negotiation of contracts and delivery of solutions

  • Manage relationships with vendors and external partners in the delivery of web, native mobile and

    social media platforms, sales, marketing and customer loyalty systems.

  • Strong experience with financial initiatives, manage large budgets and be responsible for all spend

    associated with projects.

  • Lead uplift in company-wide Digital Quotient, to ensure every team member has deeper

    understanding of digital capabilities

  • Inspire your people and the broader TSH team through mentorship and education to drive overall

    professional growth. Build the talent pipeline. 


Who you are...

You're a digital native, totally immersed in mobile integrated lifestyles.

Besides having fun at work you are a natural leader, balancing intellect with EQ to build and work in a team of brilliant people from a broad spectrum of cultures, beliefs and outlook.

You are extremely calm under pressure and can multitask with the best of them.
We're a disrupter in the hospitality industry, so therefore you love conquering the biggest mountains and challenge convention and always positive.

You have:

  • a Bachelor’s degree / Masters Preferred in business, marketing, digital or IT specialisms

  • 10+ years of delivering ecommerce, marketing, sales, and mobile technology on a multinational scale

  • 10+ years of experience working alongside marketing, sales & mobile technology vendors to develop

    ground-breaking digital experience and solutions

  • Fluent English (written and spoken) with other European languages a significant benefit

And you are eligible to work in the Netherlands.

You bring:

  • Deep knowledge of Web based platform architecture, development & evolution

  • Solid understanding of the software development life cycle & methodologies

  • Expert level knowledge in creating environments to trigger human/digital interaction

  • Previous experience with developing marketing reward & loyalty platforms

  • Success leading large projects and well versed in multiple project management best practices

  • Working knowledge of AGILE, JIRA, Confluence, MS Office, Tableau and Adobe Analytics

We offer:

  • The opportunity to work at a dynamic, young, multi-national company. Not just another hotel, we’re a game changing innovator, challenging every convention and defining the future.

  • The chance to learn and grow in your role, with the potential for growth within or across the company

  • Access to the amazing TSH facilities, including our awesome staff experiences, canteen and gym

  • A wonderful workplace to call home, events, fun colleagues, and all regular salary/benefits stuff 

Still excited? 
We’d be thrilled if you would apply! You can do this by clicking the apply button beneath, answering a couple of questions and sending your CV/LinkedIn.