Assistant Operations Trainee

Job description

We are looking for a student with talent, drive, a sense of humour and a sparkling personality to join our team as Assistant Operations Trainee at our amazing, hotel-with-a-difference in Amsterdam West.

In case you don’t know who we are (ahem):

TSH is a game-changer. Our unique hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting co-working spaces. This creates a dynamic, fun, creative environment and brings people of all backgrounds together. The Student Hotel is a hub of awesome, positive vibes – and with properties popping up all over Europe as we speak, our vibes are spreading!

The Amsterdam West Hotel consists of 500 student accommodation rooms and 200 dedicated hotel suites. Obvi, there’s much more too: facilities include Gym, study, gameroom, collab & The Kitchen restaurant.

Your mission, should you choose to accept:

You are responsible for every aspect of the hotel operation together with the Operations Assistants, the Hotel Manager and the Assistant Hotel Manager. You operate mainly in the lounge/reception area where you are open and available with a friendly smile to meet all the needs of students and hotel guests and the questions of random strangers. This goes way beyond old school reception duties: you and your team members are the hotel’s super-skilled hosts and responsible for optimal guest experience.

And this stuff too:
Reception duties: check ins and outs and all the other stuff that goes with it
Provide information in a fun and friendly way to guests (or potential guests!) in person, on the phone, online, by telepathy etc.
You’re the go-to contact person for our students: you handle complaints and technical issues and other stuff as it comes up
You support sales activities and in-house events
Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about


You’re gonna need this:

  • A flexible, hands-on, motivated and positive approach
  • Background in hospitality, preferably in a hotel environment
  • You love responsibility and handle stressful peak periods like a pro
  • Fluent in English, good at Dutch - decent skills in other languages? The more the merrier
  • Hard working, responsible and “let’s do this!” mentality
  • Ready, raring and available for an awesome, 6-month traineeship  You’re legally allowed to work in the Netherlands

We offer:

  • A full time job in a brilliant, dynamic, international environment 
  • A team of fun and enthusiastic people 
  • The chance to have true impact and be part of the exciting growth of our new hotel concept Cool socialising opportunities and access to the gym and other facilities
  • The usual trainee benefits  
  • An allowance of €400,- per month

Up for it?
Awesome! Send us your CV and a brief explanation telling us why you were born for this traineeship.