Assistant Operations Intern

Job description

We are looking for a student with talent, drive, a sense of humour and a sparkling personality to join our team as Assistant Operations Intern at our amazing, hotel-with-a-difference in The Hague!

 

Why TSH rules

We live in a world where everything is changing – from the way we travel to how we study, live and work. But one thing remains constant: our need to connect.

We believe in creating a fun, creative and inspiring environment where everyone can live, work, play and grow. How do we achieve it? Through our exceptional international team of lively, smart and motivated people that embrace the student spirit and bring it to life every day.

We have big plans. By 2023, we aim to have 65 locations across Europe. That’s 26,000 rooms and almost one million square metres of shared spaces. Beyond bricks and mortar, our new TSHLife app and digital platform is also ready to connect nearly a million current and former co-living and co-working guests.


In 2020, we’re in a phase of hyper growth. After opening 13 operational hotels in our scale-up phase, we’re evolving into an industry-leading company – redefining the concept of a hotel as the world knows it.


Biggest challenge and WHY do we need you? 

You are responsible for every aspect of the hotel operation together with the other Operations Assistants, the Hotel Manager and the Assistant Hotel Manager. You operate mainly in the lounge/reception area where you are open and available with a friendly smile to meet all the needs of students and hotel guests and the questions of random strangers. This goes way beyond old school reception duties: you and your team members are the hotel’s super-skilled hosts and responsible for optimal guest experience. 


What will you be doing to make that happen?

  • Reception duties: check ins and outs and all the other stuff that goes with it;
  • Provide information in a fun and friendly way to guests (or potential guests!) in person, on the phone, online, by telepathy etc;
  • You’re the go-to contact person for our students: you handle complaints and technical issues and other stuff as it comes up;
  • You support sales activities and in-house events;
  • Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about.


Requirements

Background:

  • A flexible, hands-on, motivated and positive approach;
  • Background in hospitality, preferably in a hotel environment;
  • You love responsibility and handle stressful peak periods like a pro;
  • Fluent in English, good at Dutch - decent skills in other languages? The more the merrier;
  • Hard working, responsible and “let’s do this!” mentality;
  • You’re legally allowed to work in the Netherlands;

What do we offer you?

  • An amazing work environment with a fantastic vibe and lots of positive energy
  • The opportunity to work at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
  • TSH cares and gives you access to facilities including a great canteen, gym and awesome regular events
  • Ready, set, grow! You’ll get the chance to learn and grow in your role, collaborating with other talented people that will challenge you every day
  • You’ll receive a competitive salary and all the tools you need for your job.


We want everyone to feel welcome and respected, and we go the extra mile to create a complete connected community. Our teams are diverse, representing more than one nationality, gender, religion, age, culture and personality. That’s what makes our team so special.

Did we get you excited? We’d love to receive your application! Just click the ‘apply now’ button below, answer a couple of questions and send us your CV/LinkedIn profile.