Assistant Operations

Job description

This is the role:

We are looking for a great new team member with talent, drive, a sense of humour and a sparkling personality to join our team as Assistant Operations at our amazing, hotel-with-a-difference in Maastricht!


In case you don’t know who we are (ahem): 

TSH is a game-changer. Our unique hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting co-working spaces. This creates a dynamic, fun, creative environment and brings people of all backgrounds together. The Student Hotel is a hub of awesome, positive vibes – and with properties popping up all over Europe as we speak, our vibes are spreading!

The Maastricht Hotel consists of 378 rooms. Obvi, there’s much more too: facilities include a restaurant with delicious food, a gym, a library and a fantastic common area.


You are responsible for every aspect of the hotel operation together with the the Hotel Manager and the Assistant Hotel Manager. You operate mainly in the lounge/reception area where you are open and available with a friendly smile to meet all the needs of students and hotel guests and the questions of random strangers. This goes way beyond old school reception duties: you and your team members are the hotel’s super-skilled hosts and responsible for optimal guest experience. 


And this stuff too:

  • Reception duties: check ins and outs and all the other stuff that goes with it
  • Provide information in a fun and friendly way to guests (or potential guests!) in person, on the phone, online, by telepathy etc.
  • You’re the go-to contact person for our students: you handle complaints and technical issues and other stuff as it comes up
  • You support sales activities and in-house events
  • Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about 

Requirements

You’re gonna need this:

  • A flexible, hands-on, motivated and positive approach
  • Background in hospitality, preferably in a hotel environment
  • You love responsibility and handle stressful peak periods like a pro
  • Fluent in English, good at Dutch - decent skills in other languages? The more the merrier
  • Hard working, responsible and “let’s do this!” mentality
  • You’re legally allowed to work in the Netherlands 

What do we offer you?

  • A part time job in a brilliant, dynamic, international environment 
  • The opportunity to work at a dynamic, young, international organisation. We are a real game changer in the hospitality industry!
  • TSH cares and gives you access to facilities including a great canteen, gym opportunities and regular cool events.
  • Ready, set, grow! You will get the chance to learn and grow in your role (with the potential for growth within and across the company) and collaborate with other talented people who challenge you everyday.
  • Besides all of the above you will get a market competitive salary.

Be part of The Student Hotel!   

Excited? We’d be thrilled if you would apply! You can do this by clicking the apply button beneath, answering a couple of questions and sending your CV/LinkedIn.