Assistant Operations

Job description

This is the role:

We are looking for a great new team member with talent, drive, a sense of humour and a sparkling personality to join our team as Assistant Operations at our amazing, hotel-with-a-difference in Maastricht!


In case you don’t know who we are (ahem): 

TSH is a game-changer. Our unique hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting co-working spaces. This creates a dynamic, fun, creative environment and brings people of all backgrounds together. The Student Hotel is a hub of awesome, positive vibes – and with properties popping up all over Europe as we speak, our vibes are spreading!

The Maastricht Hotel consists of 378 rooms. Obvi, there’s much more too: facilities include a restaurant with delicious food, a gym, a library and a fantastic common area.


You are responsible for every aspect of the hotel operation together with the the Hotel Manager and the Assistant Hotel Manager. You operate mainly in the lounge/reception area where you are open and available with a friendly smile to meet all the needs of students and hotel guests and the questions of random strangers. This goes way beyond old school reception duties: you and your team members are the hotel’s super-skilled hosts and responsible for optimal guest experience. 


And this stuff too:

  • Reception duties: check ins and outs and all the other stuff that goes with it
  • Provide information in a fun and friendly way to guests (or potential guests!) in person, on the phone, online, by telepathy etc.
  • You’re the go-to contact person for our students: you handle complaints and technical issues and other stuff as it comes up
  • You support sales activities and in-house events
  • Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about 

Requirements

You’re gonna need this:

  • A flexible, hands-on, motivated and positive approach
  • Background in hospitality, preferably in a hotel environment
  • You love responsibility and handle stressful peak periods like a pro
  • Fluent in English, good at Dutch - decent skills in other languages? The more the merrier
  • Hard working, responsible and “let’s do this!” mentality
  • You’re legally allowed to work in the Netherlands